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1.How can I contact Molton Brown?
Our Customer Care will be delighted to give you personalised advice and to answer your questions by: Phone: 0122257222 Email: customerService-KSA@moltonbrown.sa
2. Where do you deliver?
MOLTON BROWN delivers to any addresses in KSA only. Delivery will be done within 3 to 5 days from the receipt of your order. • Shipping is free for all orders. • Due to Covid-19, COD (cash on delivery) payments are not accepted as per KSA official guidelines until further notice.
3. How do I place an order Online?
After selecting the product you wish to order on our wesbite, please click “Add to cart” and indicate your desired quantity. You may view and edit the content of your cart at any time by clicking the shopping cart icon found at the top right corner of all pages on the website. By clicking “view cart,” you will be able to validate or edit your cart and then proceed to checkout. Once your payment has been made, a thank-you page will appear with your order number indicating your order has been received. A confirmation of the order will also be sent to your e-mail address.
4. Can I edit my shipping details after placing an order?
If you would like to edit your address or phone number after your order has been confirmed, kindly call our Customer Care Phone: 0122257222
5. What are my payment options? Can I pay using an international credit card?
We only accept payment via debit or credit card, including visa® and mastercard®. You must be the cardholder of the debit or credit card used for purchase. We do not accept international credit cards. You can pay by cash.
6. When will my payment be processed?
Once the online transaction is completed, your card will be charged automatically upon order validation.
7. I’m having trouble with my credit card information for my online order
If you receive an error message related to credit card authorization failure, we kindly encourage you to double check card details such as expiration date, cvv or security code before attempting a new payment. Kindly note some financial institutions require customers to activate their card for online shopping and may set daily spend limit. If you still face an error message kindly contact our Customer Care. Phone: 0122257222
8. How do I access my invoice?
Your invoice will be attached to the confirmation e-mail that you receive after your order has been shipped. Your invoice will also be sent along with your package.
9. Can I place an order by phone?
Please contact our Customer Care Phone: 0122257222 if you have any issue while placing an order on the website.
10. Can I cancel my order?
Our Customer Care Phone: 0122257222 will assist you to cancel your order. Kindly note that once your order has been processed any cancellation will be considered as a return, please refer to the return section below.
11. How can I track my order?
Our Customer Care Phone: 0122257222 will assist you to track your order.
1. What are my shipping options?
MOLTON BROWN delivers to any addresses in KSA only. Delivery will be done within 3 to 5 days from the receipt of your order. • Shipping is free for all orders. • Due to Covid-19, COD (cash on delivery) payments are not accepted as per KSA official guidelines until further notice. Shipping is complimentary for all orders. Alternative delivery date can be arranged if delivery failed on delivery date Please contact our Customer Care Phone: 0122257222
2. Returns & Refunds
It is MOLTON BROWN’s intention to satisfy its customers. No Return and/or No Exchange Policy, is mandatory except for defected items. Orders placed online can only be returned to online store Please note that we do not provide any refund, however we will gladly offer an exchange for any unopened product bought on the Website that is returned within 14 days of the date of purchase, in any MOLTON BROWN’s stores in KSA only. All items must be accompanied by a copy of the both original receipt and in an unopened and saleable condition. We cannot accept any return by post. Please note that we cannot offer exchanges on any opened or used products. At the time of delivery, you may refuse the entire order only and return it in its entirety. All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us immediately. Products are classified as faulty if they are received damaged, or where a concealed manufacturing default appears within 14 days of the date of purchase. Please note that products that are damaged as a result of wear and tear, neglect, abuse, improper maintenance or other causes attributable to you are not considered to be faulty. In respect of defective products, you will have the following options, in MOLTON BROWN’s stores in KSA only: – To replace the product, or – To request the product to be repaired, if this option is available in respect of the defective product, or – To receive a full refund in respect of the defective product. All refund will be made by the method payment was received. If the initial payment was made by credit/debit card, we will re-credit your credit/debit card within (14) days. *Due to Covid-19, returns & exchanges are strictly prohibited as per KSA official guidelines until further notice. Exchanges can occur only for defected items on case by case basis.